Vyntech Support Pty Ltd — Website Terms of Use
Last updated: 9 November 2025
About these Terms
These Website Terms of Use (“Terms”) apply to your access to and use of any websites we operate that link to these Terms (each a “Website”). These Terms do not govern our managed services, professional services, or software-as-a-service products, which are supplied under separate client agreements (for example, a Managed Services Agreement or Statement of Work).
Acceptance
By accessing or using the Website, you agree to be bound by these Terms and any policies we reference, including our Privacy Policy. If you do not agree to these Terms, you must not access or use the Website.
Eligibility & Territory
You represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. The Website is intended for use in Australia.
Privacy
Your use of the Website is subject to our Privacy Policy, which explains how we collect, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth).
Changes to these Terms
We may update or modify these Terms from time to time by posting a revised version on the Website. The “Last updated” date at the top of these Terms will indicate the date of the latest revision. By continuing to use the Website after these changes take effect, you accept the updated Terms.
Access and Website Availability
We may suspend, restrict, or withdraw the Website (in whole or in part) at any time in our sole discretion without notice. We will not be liable if, for any reason, the Website is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the Website and for ensuring that any person who accesses the Website through your internet connection complies with these Terms.
Accounts & Client Portals
If you create an account or use a client portal, you must keep your login credentials confidential and not share them with any third party. You are responsible for all activities that occur under your account. We may suspend or close your account if we suspect unauthorised use.
Intellectual Property Rights
All content on the Website, including text, graphics, logos, icons, images, audio, video, software, and layout (“Content”), is owned by Vyntech Support Pty Ltd or our licensors and is protected by Australian and international intellectual property laws. We grant you a limited, non‑exclusive, revocable licence to view the Website and to print or download a reasonable number of pages for your personal, non‑commercial use, provided you do not remove any proprietary notices. You must not otherwise reproduce, adapt, modify, publish, communicate to the public, sell, license, or create derivative works from any Website Content without our prior written consent.
Trademarks
“Vyntech” and associated names, logos, and designs are our trademarks. Other names and logos on the Website (including those of our partners, such as Microsoft, N‑able, Acronis, and AWS) may be trademarks of their respective owners. You must not use any trademarks displayed on the Website without the prior written consent of the trademark owner.
Prohibited Conduct
You must not use the Website in any way that is unlawful or breaches these Terms. Without limitation, you must not: – use the Website for any unlawful purpose; – attempt to gain unauthorised access to any part of the Website, or any systems or networks connected to the Website; – introduce any viruses, trojans, worms, malicious code, or other material that is technologically harmful; – conduct or attempt a denial‑of‑service attack or a distributed denial‑of‑service attack on the Website; – access, monitor, scrape, harvest, index, or use any robot, spider, or other automated means to access the Website or its Content for any purpose, including (without limitation) training, developing, or fine‑tuning any machine‑learning or artificial intelligence models, without our prior written consent; – upload or post any content that is defamatory, offensive, infringing, misleading, or otherwise breaches any applicable law; – misrepresent your identity or affiliation with any person or organisation; or – interfere with the proper operation of the Website or any other user’s use of the Website.
User Contributions & Feedback
If the Website allows you to post or submit content (“User Contributions”), you grant us a non‑exclusive, worldwide, royalty‑free, perpetual licence to use, reproduce, adapt, publish, and communicate such content solely for the purposes of operating, promoting, and improving the Website and our services. You warrant that you have all necessary rights to grant this licence and that your User Contributions comply with these Terms and all applicable laws. You retain ownership of your User Contributions. If you provide suggestions, ideas, or feedback (“Feedback”), you acknowledge that we may use such Feedback without restriction and without any obligation to compensate you.
Third‑Party Links & Services
The Website may contain links to sites and services operated by third parties (e.g., Microsoft, N‑able, Acronis, AWS, YouTube). These links are provided for convenience only. We do not control, endorse, or accept any responsibility for the content, availability, or practices of third‑party sites. Your access to and use of any third‑party sites or services is entirely at your own risk and subject to the terms and privacy policies of that third party.
Information & Content (No Reliance)
Content on the Website is provided for general information only. It is not intended to amount to technical or professional advice on which you should rely. While we aim to keep information current and accurate, we make no representation, warranty, or promise that the Content is accurate, complete, up‑to‑date, or suitable for your purposes. You should obtain professional advice before acting, or refraining from acting, on the basis of any Content.
Australian Consumer Law (ACL) – IMPORTANT
Nothing in these Terms excludes, restricts or modifies any consumer guarantees or rights under Schedule 2 of the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law or ACL) that cannot be lawfully excluded, restricted or modified.
Limitation of Liability
Subject to clause 14 and to the maximum extent permitted by law:
- the Website and its Content are provided “as is” and “as available”, and we exclude all representations, warranties, or guarantees of any kind, express or implied (including as to merchantability, fitness for purpose, and non‑infringement);
- we do not warrant that the Website will be uninterrupted, secure, or error‑free, or that any Content is accurate or free from harmful components;
- we exclude all liability for any indirect, incidental, special or consequential loss, loss of profit, loss of revenue, loss of goodwill, loss of data, or damages arising from business interruption;
- ACL non‑excludable guarantees: where we are liable for a breach of a condition or warranty implied by law (including the ACL) that cannot be excluded, our liability is limited (at our option) to: (i) in the case of goods: replacement, supply of equivalent goods, or payment of the cost of replacing the goods; or (ii) in the case of services: the supplying of the services again, or the payment of the cost of having the services supplied again; and
- General cap (non‑ACL claims only): subject to (a)–(d), our total aggregate liability arising in connection with the Website and these Terms is limited to AUD $100.
Indemnity
You indemnify us (and our officers, employees, and contractors) against any losses, costs, expenses, and liabilities (including legal fees on a full indemnity basis) arising from or in connection with: (a) your breach of these Terms; (b) your unlawful conduct; or (c) your User Contributions—except to the extent that such losses are caused by our negligence or breach of law.
Suspension & Termination
We may suspend or terminate your access to the Website at any time, with or without notice, if we reasonably believe you have breached these Terms or any applicable law, or have used the Website in a manner that could cause harm to us or any third party.
Governing Law & Jurisdiction
These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales (and any courts that may hear appeals from those courts) in respect of any dispute arising out of or in connection with these Terms.
General
Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be severed, and the remaining provisions will remain in full force and effect.
Waiver. A failure or delay by us to exercise a right or remedy under these Terms is not a waiver of that right or remedy.
Assignment. You must not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations at any time without notice.
Force Majeure. We are not liable for any delay or failure to perform our obligations caused by events beyond our reasonable control.
Contact Us (Legal)
Vyntech Support Pty Ltd
Level 1, 457 Elizabeth Street
Surry Hills, NSW 2010, Australia
Email: legal@vyntech.com.au
Phone: +61 1800 574 011